CVME Support & Help Desk
How Can We Help?
Need help with a class, registration, certification card, HeartCode®, group training, or another CVME service? Start here.
Support Center
What Do You Need Help With?
Use one of our self-service pages when available. For everything else, send your request through the CVME Support Form so our team has the information needed to help you.
Reschedule an AHA Course
Already registered for an American Heart Association course and need information about changing your class date?
Rescheduling HelpAHA Certification Card
Need help locating or accessing your American Heart Association eCard after completing your course?
AHA eCard HelpCourse Questions
Questions about prerequisites, registration, course options, pricing, or which class you should take?
Submit Course QuestionHeartCode® Help
Need assistance with HeartCode® Complete, your online portion, login information, or your skills session?
Get HeartCode HelpGroup & On-Site Training
Hospitals, clinics, schools, employers, and other organizations can send us their group training request.
Request Group TrainingSomething Else?
If your question does not fit another category, send us a support request and explain what you need.
Submit Support Request
CNA Students
Looking for CNA Program Support?
CNA training, enrollment, and student resources are handled through the dedicated CVME Campus website.
CVME Help Desk
Send Us a Support Request
Use the CVME Support Form for course questions, HeartCode® assistance, group training inquiries, registration questions, and general support.
Help us help you faster:
Please include your course name, class date if applicable,
and a short explanation of what you need help with.
Do not submit confidential patient or medical information.
Need to Speak With the Office?
For questions that are easier to handle directly, you can also text or call Central Valley Medical Education at 559-765-0306.