Welcome to Our Help Desk
Terms and Conditions
Do You offer Refunds?
Cancellation Policy: The IVBW class deposit is a Non-Refundable Fee and may not be applied to course credit.
You forfeit the course fee if you cancel or do not attend the session you registered for. We do not give any refunds.
Refund Policy: We Do Not Offer Refunds. We Offer Course Credit for all classes EXCEPT IVBW.
Late Arrival Policy: Please arrive promptly for your scheduled course. Instructors cannot go back and teach information missed if you arrive late. If you arrive within the first 15 minutes of the course, you may still participate in the class. If you arrive later than 15 minutes after the course starts time on the day of the course, you will not be able to reschedule your class and will forfeit our course fee. Please note: The student must make the rescheduling request by email/text within 48 hours before the day of the class.
A student may reschedule their course only once. If a student is requesting to reschedule, they must provide a 48-hour prior written notice. If the student fails to give more than a 48-hour written prior notice, they will be charged one-half the course fee.
If the student fails to appear in class, the day of class– will result in your entire course forfeiture fee. There are no refunds.
If the student cancels their class within less than a 48-hour written notice, they will forfeit the class fee, and the student will forfeit the course fee. If a student needs to reschedule their course, they must contact us through email at [email protected], or they may text us at (559) 765-0306.
The “TIME STAMP” of your email and or test will be the official time of record that will be used.
“We Reserve the Right to Refuse Service to Anyone”