Terms and Conditions

 Cancellation and Refund Policy:

• Non-Refundable Deposit: The IV Therapy and Blood Withdrawal (IVBW) class deposit is a non-refundable fee and may not be applied to course credit.
• No Refunds: All fees are non-refundable. If a student cancels or fails to attend the session they registered for, the course fee is forfeited. However, course credit may be offered for all classes except IVBW.

Late Arrival Policy:

• Punctuality: Please arrive promptly for your scheduled course. Instructors cannot revisit material for students who arrive late. If you arrive within the first 15 minutes of the course, you may still participate. However, if you arrive more than 15 minutes after the course start time, you will not be allowed to reschedule and will forfeit the course fee.
• Rescheduling Request: Students must make any rescheduling requests by email or text at least 48 hours before the day of the class. The timestamp of the email or text will be used as the official time of record.

Rescheduling Policy:

• Rescheduling Conditions: A student may reschedule their course only once, provided they give at least 48 hours’ written notice via email or text to (559) 765-0306. If the student fails to provide more than 48 hours’ notice, they will be charged a rescheduling fee equal to half the course fee.
• Reschedule Insurance: Students may purchase reschedule insurance for $30, which allows unlimited reschedules. Without this insurance, any additional reschedule requests will be subject to the rescheduling fee.
• Forfeiture of Fees: If a student fails to appear in class on the scheduled day or cancels their class with less than 48 hours’ notice, they will forfeit the entire course fee. There are no refunds.

Chargeback Fee:

• Handling Disputes: A $50 chargeback fee will be applied if a student disputes a valid and authorized credit card charge. This fee covers the cost charged to Central Valley Medical by the credit card company for processing the dispute.To avoid unnecessary disputes, we encourage students to contact us directly if they have any questions or concerns regarding a charge. Our team is committed to resolving any billing issues promptly and transparently. Failure to address concerns with Central Valley Medical before initiating a dispute may result in the immediate suspension of access to classes and services until the matter is resolved.Students who file chargebacks on legitimate charges may be held responsible for any additional administrative costs beyond the chargeback fee, including legal fees if applicable. By enrolling in our services, students agree to these terms and acknowledge that disputing legitimate charges may impact their future access to our courses and programs.

Refusal of Service Policy:

We reserve the right to refuse service to anyone for the following reasons:

• Disruptive Behavior: Repeated interruptions, refusal to follow course guidelines, or aggressive behavior toward instructors, office staff, or other students.
• Safety Protocol Violations: Failure to adhere to safety protocols as instructed by the course staff.
• Non-Payment of Fees: Refusal or failure to pay required course fees, rescheduling fees, or chargeback fees.
• Violation of Class Policies: Arriving more than 15 minutes late, repeated excessive rescheduling, or not adhering to set policies.
• Inappropriate Conduct: Engaging in discriminatory, harassing, or otherwise inappropriate behavior during the course.

Privacy Policies:

• Data Collection: We collect personal information, such as name, contact details, and payment information, solely for course registration and communication purposes.
• Data Sharing: Your personal information will not be shared with third parties except as required by law or necessary for course administration.
• Confidentiality: All student records and personal information are kept confidential and securely stored.
• Use of Images and Recordings: By participating in our courses, students consent to the use of their likeness in photos and videos for promotional and advertising purposes. If a student does not wish to be included, they must inform the company in writing before the course begins. Students also consent to being recorded for internal purposes, including but not limited to verifying attendance and documenting course participation.

Expectations for Student Conduct:

• Professionalism: Students are expected to maintain a professional demeanor by respecting instructors, office staff, and fellow students. They must follow all instructions and ensure that equipment is used appropriately.
• Office Etiquette: Students must respect the office environment and equipment, ensuring no damage or theft occurs.
• Academic Integrity: Cheating, plagiarism, or any form of dishonesty in course activities or assessments will not be tolerated and may result in expulsion from the course.
• Substance Use: No drugs, smoking, or alcohol use is permitted on the premises.

TNCC and ENPC Courses

Testing/Evaluation:

• Completion Requirements: Successful completion of the ENPC/TNCC course includes scoring 80% or greater on the multiple-choice examination and demonstrating all critical steps and achieving 70% of the total points in the evaluated skill station, specifically the Trauma Nursing Process.
• Retake Policy: If a student does not pass the ENPC/TNCC course, no refund will be provided, and no free retakes are allowed. To retake the class/exam, the student must enroll in the next available class and pay the full course fee. The student must be present in class and have attempted the testing for the fee to apply.

Refund Policy:

• Non-Refundable Payment: Full payment of $350 and a book fee of $80.00 is required to secure a spot in the TNCC course. Full payment of $370 and a book fee of $80.00 is required to secure a spot in the ENPC course. Space is limited, and to ensure that individuals who need the class can attend, payment is non-refundable and non-transferable, with no exceptions. Once payment is submitted, the student’s spot is reserved and logged with the ENA Course Administrator.
• No-Show Policy: Attendance and punctuality are critical. If a student does not show up on the first day or is late, their spot will be forfeited. If the student is unable to attend, they are allowed to sell their spot to another student, provided that the new student’s name is submitted to our training center at least one week before the class.

Pre-Course ENPC/TNCC Assignments:

• Preparation Requirements: The ENPC/TNCC course includes pre-test requirements. This course is both a self-study course and has a required in-class portion. All course modules and skills testing are required to receive certification.
• Mandatory Materials: Students must review the ENPC/TNCC current editions and be familiarized with the information prior to class. No other editions are acceptable for this course.